Frequently Asked Questions
Everything you need to know about your Ilovekoop shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while a flat rate applies to smaller orders.
What is your return and exchange policy?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery, provided they are in original condition with tags attached.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles and cuts.
What payment methods do you accept?
Ilovekoop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Klarna and Afterpay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your clothing materials sustainably sourced?
We are committed to conscious fashion. Many of our collections feature organic cotton and recycled materials; please check the 'Fabric & Care' section on individual product pages for specifics.